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Choose Your Service Level Agreements |
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Basic
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Professional
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Enterprise
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Guaranteed
proactive
Support
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Support
with a strict
Service Level
Agreement
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24/7 Support
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What are the service fees? *
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$ 485/month
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$ 650/month
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$ 800/month
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| How many hours are included? |
4 hours / month
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4 hours / month
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4 hours / month
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What kind of support can I get?
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| Installation of CMS and extensions |
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| Setup and configuration |
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| Troubleshooting and bugfixing |
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| Upgrades of CMS and extensions |
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| Customization |
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| Best practice advice on hosting |
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| Best practice advice on site and content structure |
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| Template creation and modification, including CSS |
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| Security advice and improvents |
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| SEO advice and improvements |
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| Help with content management, text and images |
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What are the support channels?
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| Online Helpdesk, 24/7/365 access |
Web, email,
outbound phone
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Web, email,
outbound phone
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Web, email,
outbound phone
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Priority 1: Critical |
1 Business Day
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4 Business Hours
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1 Hour, 24/7
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Priority 2: High |
1 Business Day
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4 Business Hours
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4 Business Hours
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Priority 3: Medium |
1 Business Day
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1 Business Days
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1 Business Days
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Priority 4: Low |
1 Business Day
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1 Business Days
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1 Business Days
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| What if the Initial Response Time is not met? |
Full refund of the monthly fee
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Full refund of the monthly fee
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Full refund of the monthly fee
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| * all fees in USD |
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Why wait? 
