When you need guaranteed proactive support for Joomla or WordPress, a Support Contract is the answer for you!
Key Savings
- You get support at a fixed monthly fee
- You save time and money on staff
 You reduce the error rate of your system- You get a longer life span for your CMS
Hassle Free Contract
- No long-term commitment
- Montly subscription at a fixed fee
- Cancel anytime (we stop billing that day)
- No lock-in: true open source spirit
- Multiple users: you decide who gets support
- Multiple web site support
 Get the level of proactive support you need or let us customize it to your needs,
contact us to share your thoughts |
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Choose Your Service Level Agreements |
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Basic
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Professional
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Enterprise
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Guaranteed
proactive
Support
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Support
with a strict
Service Level
Agreement
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24/7 Support
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What are the service fees? *
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$ 485/month
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$ 650/month
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$ 800/month
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| How many hours are included? |
4 hours / month
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4 hours / month
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4 hours / month
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What kind of support can I get?
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| Installation of CMS and extensions |
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| Setup and configuration |
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| Troubleshooting and bugfixing |
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| Upgrades of CMS and extensions |
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| Customization |
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| Best practice advice on hosting |
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| Best practice advice on site and content structure |
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| Template creation and modification, including CSS |
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| Security advice and improvents |
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| SEO advice and improvements |
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| Help with content management, text and images |
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What are the support channels?
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| Online Helpdesk, 24/7/365 access |
Web, email,
outbound phone
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Web, email,
outbound phone
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Web, email,
outbound phone
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Priority 1: Critical |
1 Business Day
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4 Business Hours
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1 Hour, 24/7
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Priority 2: High |
1 Business Day
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4 Business Hours
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4 Business Hours
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Priority 3: Medium |
1 Business Day
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1 Business Days
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1 Business Days
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Priority 4: Low |
1 Business Day
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1 Business Days
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1 Business Days
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| What if the Initial Response Time is not met? |
Full refund of the monthly fee
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Full refund of the monthly fee
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Full refund of the monthly fee
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| * all fees in USD |
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We believe that there can be no ‘one size fits all’ when it comes to quality. Based on varying needs and expectations, customers require different standards during each individual phase. You may need timelines, cost-effectiveness, performance, service, or other parameters. We will work closely with you to understand the unique “value” expected from each project or problem, and then tailor our processes to realize that value.
We measure our success through periodic formal independent feedback mechanisms. |
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In case we do not meet the Initial Response Time on any Ticket you submit during a month, you will get a full month's credit! |
- Click the Sign Up-button to order your Support Contract
for guaranteed proactive technical support.
- Choose the required Service Level Agreement.
- New customer? Register your account on checkout.
- We accept PayPal and all major credit cards, which are processed through PayPal only. A PayPal account is not required.
- As soon as PayPal has processed your transaction, you will be redirected automatically to a dedicated section of this web site, where you can submit a Support Ticket instantly.
One of our Sales Staff members may contact you by telephone to verify your order. You will receive a confirmation email in which we ask you to send us the Account Details for your Support Contract. We will set up your Account within 24 Hours with all Contact Details for your Users, Managers and the access details for your Applications. |
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Please contact us without any obligation to discuss what we can do for you. |
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