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Open Source Support Desk

Support Contracts - Service Level Agreements up to 24/7
When you need guaranteed proactive support for Joomla or WordPress, a Support Contract is the answer for you!

Key Savings

  • You get continuous support at a fixed monthly fee
  • You save time and money on staff
  • You reduce the error rate of your system
  • Sign Up for a Support Contract for Joomla and WordPress NowYou get a longer life span for your CMS

Hassle Free Contract

  • No long-term commitment
  • Montly subscription at a fixed fee
  • Cancel anytime (we stop billing that day)
  • No lock-in: true open source spirit
  • For two users and up: you decide who gets support
Get the level of proactive support you need or let us customize it to your needs, contact us to share your thoughts.
 
Choose Your Service Level Agreements

Support REwards Program

Sign Up For a Basic Support Contract Now

Sign Up For a Professional Support Contract Now

Sign Up For an Enterprise Support Contract Now

Basic Service Level Agreement
Professional Service Level Agreement
Enterprise Service Level Agreement

Sign Up for a Support Contract for Joomla and WordPress Now

Sign Up for a Support Contract for Joomla and WordPress Now

Sign Up for a Support Contract for Joomla and WordPress Now

What kind of support can I get?
Which software is supported?
Support for Joomla and WordPress
Support for Joomla and WordPress
Support for Joomla and WordPress
Installation of Joomla CMS and extensions
Included
Included
Included
Setup and configuration
Included
Included
Included
Troubleshooting and bugfixing
Included
Included
Included
Upgrades of Joomla CMS and extensions
Included
Included
Included
Customization
Included
Included
Included
Best practice advice on hosting
Included
Included
Included
Best practice advice on site and content structure
Included
Included
Included
Template creation and modification, including CSS
Included
Included
Included
Security advice and improvents
Included
Included
Included
SEO advice and improvements
Included
Included
Included
Help with content management, text and images
Included
Included
Included
What are the Support Methods?
Online Helpdesk, 24/7/365 access
Web, email,
outbound phone
Web, email,
outbound phone
Web, email,
outbound phone
Service Level Guarantees
Priority 1: Critical
1 Business Day
4 Business Hours
1 Hour, 24/7
Priority 2: High
1 Business Day
4 Business Hours
4 Business Hours
Priority 3: Medium
1 Business Day
1 Business Days
1 Business Days
Priority 4: Low
1 Business Day
1 Business Days
1 Business Days
What if the Initial Response Time is not met?
Full refund of the monthly fee
Full refund of the monthly fee
Full refund of the monthly fee
What is the next step?
 
Sign Up for a Support Contract for Joomla and WordPress Now
Sign Up for a Support Contract for Joomla and WordPress Now
Sign Up For a Support Contract Now
 
* all fees in USD
 
Free Support Rewards Program

Support RewardsAt Open Source Support Desk we strive for the fastest and best possible solutions that will save you both time and money. And a proper setup of your site and server will help us to do our job even faster!

The Support Rewards Program is designed for this purpose: We'll reward you with savings on our service fees for all Support Contracts at any Service Level Agreement, as soon as your CMS meets the Support Rewards Features.

That is our thank you for helping us serve you with superior service!

Learn more about the Support Rewards Program

 
Service Quality

We believe that there can be no ‘one size fits all’ when it comes to quality. Based on varying needs and expectations, customers require different standards during each individual phase. You may need timelines, cost-effectiveness, performance, service, or other parameters. We will work closely with you to understand the unique “value” expected from each project or problem, and then tailor our processes to realize that value.

We measure our success through periodic formal independent feedback mechanisms.

 
Money Back Guarantee

In case we do not meet the Initial Response Time on any Ticket you submit during a month, you will get a full month's credit!

 
Subscribe Now
  1. Sign Up for a Support Contract for Joomla and WordPress NowClick the Sign Up-button to order your Support Contract
    for guaranteed proactive technical support.
  2. Choose the required Service Level Agreement.
  3. New customer? Register your account on checkout.
  4. We accept PayPal and all major credit cards, which are processed through PayPal only. A PayPal account is not required.
  5. As soon as PayPal has processed your transaction, you will be redirected automatically to a dedicated section of this web site, where you can submit a Support Ticket instantly.

One of our Sales Staff members may contact you by telephone to verify your order. You will receive a confirmation email in which we ask you to send us the Account Details for your Support Contract. We will set up your Account within 24 Hours with all Contact Details for your Users, Managers and the access details for your Applications.

 
Get a Quote

Contact Us NowPlease contact us without any obligation to discuss what we can do for you.


Support Plans for Joomla and WordPress
 



Get Started
Order a Prepaid Support Bundle Now
Sign Up for a Support Contract Now
Support Plans for Joomla and WordPress
Support Rewards as a Thank You!
Learn more about the Support Rewards Features
Sign Up for a Support Contract Now

Joomla And WordPress Support

Help for Joomla and WordPressWhy wait?
Let us help you with:

  • Installation
  • Settings and Configuration
  • Design
  • Customization
  • Upgrades
  • Security Issues
  • SEO improvements
  • Migration

Included Support Methods

Submit a Support Request

Technical Support Methods

Technical Support Methods for Joomla and WordPress

Design

Joomla and WordPress Support for Designers

Web Designers You stay focused on the creative end of things, while we make it work in your CMS for you.

Develop

Joomla and WordPress Support for Developers

Web Developers Let us do Support and Maintenance, so you can focus on new business and projects.

Deploy

Joomla and WordPress Support for Business Owners and Webmasters

Business Owners Why wait for answers to your Joomla or WordPress questions? We are here for you 24/7!

Team Up

Open Source Support Desk's Partner Program

Find a great Partner in our network or become one yourself.

Company

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