When you are looking for continuous and proactive maintenance for Joomla or WordPress, a Support Contract is the answer for you! You can stop worrying about what software version you should use, how to solve conflicting scripts after running an update and how to block security threats from obsolete extensions.
Get the level of proactive support you need or let us customize it to your needs, contact us to share your thoughts.
Open Source Support Desk provides continuous and proactive software maintenance for Joomla and WordPress. The release schedule for updates and patches vary depending on the subscription purchased.
Periodic maintenance of your site is required to sustain high levels of performance and availability. Open Source Support Desk will notify customers two business days in advance of planned site maintenance.
Should there be any scheduled downtime, then this is not considered downtime for SLA purposes.
Below is a list of the standard priority definitions that Open Source Support Desk uses to classify technical support issues:
Critical updates as reported by the source (ie. the Joomla Production Leadership Team or third party extension developers) will be treated as a Priority 1 issue. These updates will be caried out within the Initial Respons Time for critical updates according to the SLA.
With a Support Contract, Open Source Support Desk offers you a full range of additional services and benefits to further increase the Security Level of your online business.
FREE Daily Backups with Amazon S3
Should your hosting provider backup to your own server (a big 'ouch' in case your server melts down), get hit by an earthquake or just 'forget' to run a backup, we will offer you a 100% fall back! Open Source Support Desk will provide you with a recent backup at Amazon's S3 cloud!
FREE Live Web Security with SecureLive
SecureLive™ is an advanced security system designed to seamlessly integrate into Joomla and WordPress. With a simple plugin installation and activation, we will immediately begin blocking hackers and seeing reports of the malicious activity on your site. SecureLive goes one step further and reports the hackers to the appropriate authorities.
SecureLive is a patented LIVE website hack protection service which monitors your website 24/7 using the patented CST™ (Continuous Scanning Technology), a Real-Time hacking detection system that stops criminals at the time/point of entry BEFORE any crime can be committed.
As of this date SecureLivehas blocked near 50 million attacks, shut down over 11,000 attack sites, initiated many prosecutions and has eliminated repeat offenders by working directly with law enforcement and service providers. The system is also a case building and data collection tool for compiling evidence against a single hacker or a network of hackers.
SecureLive's success rate is due to a combination of real LIVE human account monitors, artificial intelligent software and CST™ technology. SecureLive will BLOCK intruders, ALERT you and our team and REPORT all incidents to law enforcement agencies automatically for you.
The truth is, when it comes to Joomla or WordPress protection, no other security application or system can match the superiority and aggressive crime fighting abilities of SecureLive.
FREE Performance Monitoring with WatchMouse
Open Source Support Desk has partnered with WatchMouse, an easy way to leverage the performance monitoring of your web site. With WatchMouse we will be able to watch over your online business in real-time 24/7/365.
Customers expect your site to be...
FREE Support Rewards
At Open Source Support Desk we strive for the fastest and best possible solutions that will save you both time and money. And a proper setup of your site and server will help us to do our job even faster!
The Support Rewards Program is designed for this purpose: We'll reward you with savings on our service fees for all Support Contracts at any Service Level Agreement, as soon as your CMS meets the Support Rewards Features.
That is our thank you for helping us serve you with superior service!
Money Back Guarantee
In case we do not meet the Initial Response Time on any critical update, you are entitled to a full month's credit!
We believe that there can be no ‘one size fits all’ when it comes to quality. Based on varying needs and expectations, customers require different standards during each individual phase. You may need timelines, cost-effectiveness, performance, service, or other parameters. We will work closely with you to understand the unique “value” expected from each project or problem, and then tailor our processes to realize that value.
We measure our success through periodic formal independent feedback mechanisms.